Support

Help when you need it, at every stage

Every plan comes with self-help. Paid plans add email and ticket support, Professional and Industrial get priority, and Enterprise gets a dedicated expert.

Essential Care

Included with every subscription

Email support for queries
Phone assistance during business hours
Knowledge base, tutorials and templates

Free: help centre and tutorials. Foundation to Industrial: email and ticket support, priority on Professional and Industrial.

Guided Success

3-week onboarding programme

One-to-one personalised training
Structured onboarding sessions
Help with initial set-up and best practices

Available on any paid plan as a service.

Enterprise Advantage

Dedicated expert support

A dedicated technical expert
Onboarding tailored to your group
Priority resolution under an SLA

Included in the Enterprise plan.

Email supportsupport@industryxsuite.com Call us, business hours+91 7676 123 000 Message usWhatsApp

TrainingStep-by-step guides for every screen. Upload templatesExcel templates for your master data. Service levelsOur availability and response commitments.

FAQs

Frequently asked questions

Can't find your answer? Talk to us or message us on WhatsApp.

How do I contact IndustryX support?

Email support@industryxsuite.com or call +91 7676 123 000 during business hours. Paid plans can also raise a ticket; Free plan users can use the help centre and tutorials.

What is Guided Success?

Guided Success is a 3-week onboarding programme with one-to-one training, structured onboarding sessions and help with initial set-up and best practices. Ask sales for a quote.

Which plans get priority support?

Professional and Industrial get priority email and ticket support. Enterprise gets Enterprise Advantage, with a dedicated technical expert and a service-level agreement.

Start running your business on IndustryX today

Free forever* for 2 users. Upgrade when you grow, and your data comes with you.

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