IndustryX Suite is a product of SunONE Technologies Private Limited, headquartered in Pune, Maharashtra, India. We take customer grievances seriously and are committed to resolving issues fairly and efficiently.
You can submit grievances related to data privacy, billing disputes, service disruptions, or policy violations by contacting us at:
Email: support@industryxsuite.com
Include your account details, nature of grievance, and supporting documents if applicable.
We aim to acknowledge your grievance in minimum 2 business days and provide updates throughout the resolution process. Complex issues may require additional time, but we ensure regular communication.
If you are not satisfied with the initial resolution, you can escalate your grievance to the Compliance Team at:
Email: compliance@industryxsuite.com
For privacy-related grievances, you may request access, correction, or deletion of your personal data as per our Privacy Policy.
If your grievance relates to third-party services, we will assist in coordination while adhering to applicable service agreements.
We periodically review our grievance handling process to improve responsiveness and transparency.
Last Updated: September 2025